WHAT TO DO

As a duty of care to all our existing and new customers, we offer some more guidance on common misunderstandings and additional support to those who are experiencing issues during their Lease Journey.

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grenke prioritises simplicity and transparency in developing their service and product for their customers. It is important to understand the full picture before you sign up to any Agreement, however we are here to guide those who need further support.

Guidance on Common Issues

We have provided more information on issues in which our Customer Service Team have found customers in need of the most assistance.

The Relationship between Hirer, Equipment Supplier and grenke

All you need to know about the three parties involved in the sale, service and finance of the Equipment. A clear picture of who does what when it comes to your Equipment and your Lease.

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Your Hire Agreement Terms and Conditions

When entering into any contract or Agreement, it is essential to read and fully understand your Terms and Conditions. grenke's ambition is to offer a simple, transparent leasing journey, from the start.

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Loss of Service with your Supplier

Within the wide range of assets that grenke finance, it often occurs that the functionality of hired Equipment is reliant on a license or a service provision. What should you do in the event of loss of service?

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Cost of Equipment vs Total Lease Value

A full explanation and understanding of the total costs is essential when selecting your preferred equipment and signing a Hire Agreement. When hiring Equipment over a fixed term (a lease), there will be additional costs.

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Alleged Mis-selling

grenke run number of checks on each suppliers' business. Any supplier we work with must uphold our values; Simple, Transparent, Personal and Trusted. How can we support customers that have experienced mis-selling?

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grenke's ability to resolve issues

When customers approach us with issues, there may be limitations to the support in which we can provide. Our team have experienced a range of issues and in most cases can offer some guidance.

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The Relationship between Hirer, Equipment Supplier and grenke

All you need to know about the three parties involved in the sale, service and finance of the Equipment. A clear picture of who does what when it comes to your Equipment and your Lease.

More on this

grenke's ability to resolve issues

When customers approach us with issues, there may be limitations to the support in which we can provide. Our team have experienced a range of issues and in most cases can offer some guidance.

More on this

Everything to support your Leasing Journey

Customer Care is here to give you a clearest picture of your Agreement, your leasing journey, access to all your documents through our Customer Portal and simply, the answers you are seeking on all areas of the grenke service.

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Find more help

A full list of 'Who is Who' at grenke so you can find the right team to help.

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