Call us

Get in touch with us via

+44 1 483 401 755

Mo - Fr 8 am - 6 pm

We are experiencing a high volume of calls. As an alternative please email [email protected].

// BASICS

Let us start with the Basics on Leasing. Everything your Sales Team need to offer a Lease, support their Customer and develop their sales pipelines, all through Leasing.

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// CUSTOMER SUPPORT

Information and education is the key to the best Leasing experience. Placing the Customer Service at the start ensures a smooth journey for your Customer and your business.

Customer Care

Ensure your Customer is aware of the support they have from GRENKE. Our Customer Portal offers every piece of information relevant to their Lease. Access to contract details, payment information and invoices. If they have any questions or need more support during their Lease, our Customer Care Hub is here to offer more advice on all areas of their Lease. 

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// FREQUENTLY ASKED QUESTIONS

We want to ensure every aspect of working with GRENKE is crystal clear. Here are some of the questions that we have answered for all our reseller partners.

// A document fee, also known as a documentation fee or processing fee, is the charge associated with the administrative costs of preparing and processing the paperwork for the hire agreement or lease contract. This fee covers the expenses involved in documenting and finalizing the agreement, such as paperwork, verification, and administrative tasks.  It is important for lessees to review the terms and conditions of the agreement carefully to understand any additional fees, including the document fee.

// If the Customer gives Notice within the 90 day Notice Period to cease the Lease at the end of the Primary Period, the Customer will be responsible for returning the Equipment to GRENKE [and/or the Reseller]. GRENKE will issue a Title Invoice to the Reseller. Once paid, Ownership [Title] returns to the Supplier. 

// GRENKE take responsible lending seriously. We will consider both established and developing businesses, taking care to ensure any businesses applying for a lease are not over extended financially. We consider all requests and do not autoscore, out requests are reviewed manually. Our Team will run a credit report with our financial provider, confirming the customer has a positive report and business accounts. We consdier whether the Equipment and Lease is reasonable and appropriate for the Customer. Speak to our Sales team for more information on Credit approval. 

// MORE ON...

GRENKE looks beyond our four walls and offers our reseller partners a view of the Leasing Industry including an introduction to those actively using the Leasing Sales Model.

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