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This is a product of GRENKE LEASING Ltd.
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Customer Care

Welcome to the home of your hire agreement and leasing journey. From start to end, everything you require at your fingertips. What do you need help with today?

Welcome to GRENKE. Let us help you on your leasing journey. 

Let us make leasing simple, because it is. Our Customer Care is here to give you a clear picture of your agreement, access to all your documents through our Customer Portal and simply, the answers you are seeking. Our team are only a call or a click away, if you have a query not answered here. 

Your Welcome Pack Arrival

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The Start of Your Journey

Following the activation of your Lease with GRENKE, you will be issued a Welcome Pack. You will have chosen to receive your Pack via email or post. It includes a copy of your countersigned Hire Agreement, your invoices for payment and our General Terms and Conditions. The Welcome Letter outlines some key actions for your to complete including the activation of your Customer Portal and the organisation of Equipment Protection

NEXT STEPS...

It's time to gather all the documents for your accounts. What do you need?

A picture of the GRENKE Hire Agreement, which includes detailed leasing terms and conditions.

Hire Agreement

Your Hire Agreement (Lease contract) has every detail to do with your lease and the full Terms & Coonditions. Make sure you have a copy on file.

Close-up of a meeting table with three people discussing business documents and using a calculator, emphasising the importance of monitoring invoices to avoid additional charges.

Invoices

Keep track of your lease payments, including their frequency and method of delivery. We wouldn't want you to incur any additional charges.

Woman using a corporate photocopier, highlighting the importance of insuring and protecting leased equipment.

Equipment Protection

Your equipment must be insured - protecting your new investment can be arranged by us or you.

Woman using the GRENKE Customer Portal and accessing her documents from the comfort of her home.

YOUR CUSTOMER PORTAL

Every piece of information relevant to your contract, accessible from anywhere. Find your agreement details, payment information and invoices. Need to make a change to your Bank Account? Perhaps you need to report a problem - all this can be done via the Customer Portal. All you need to do is 'Activate your Account'

OUR SOLUTIONS

Could other GRENKE solutions benefit your business? What do we have to offer?

HERE TO HELP

Is there a topic you have a question about? 

WHAT WE STAND FOR

We encourage SMEs to dare more: more innovation, more growth and more success. That’s why we provide fast, simple, compelling financial solutions.

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Personal

We are local and present with our customers. Free to contact when you need us. 

Icon of a fast-moving clock symbolising GRENKE's rapid processes and quick access to finance solutions.

Fast

We process faster, pay faster and provide rapid access to financial solutions. 

Icon of a signpost indicating GRENKE's simple processes, user-friendly service, and transparency.

Simple

We seek to provide a user-friendly service, ensure transparency and simplicity throughout the customer journey. 

Icon of a piggy bank highlighting GRENKE's entrepreneurial spirit and commitment to realising customer ideas.

Entrepreneurial

We aim to realise the ideas of our customers, with our experience and products, we usually succeed. 

Icon of a businessperson representing Grenke's personal approach

Personal

We are local and present with our customers. Free to contact when you need us. 

Icon of a fast-moving clock symbolising GRENKE's rapid processes and quick access to finance solutions.

Fast

We process faster, pay faster and provide rapid access to financial solutions. 

Icon of a signpost indicating GRENKE's simple processes, user-friendly service, and transparency.

Simple

We seek to provide a user-friendly service, ensure transparency and simplicity throughout the customer journey. 

Icon of a piggy bank highlighting GRENKE's entrepreneurial spirit and commitment to realising customer ideas.

Entrepreneurial

We aim to realise the ideas of our customers, with our experience and products, we usually succeed. 

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