A business equipment lease allows a company to spread the cost of acquiring equipment over a specified period, eliminating the need for an upfront payment. This financing option helps businesses manage cash flow and budget more effectively.

Business equipment leasing is for almost any type of business, providing a cost-effective way to preserve cash flow while investing in future growth. Over the past 40 years, grenke has offered leasing solutions to a wide range of businesses and organisations, including sole traders, associations, industrial provident societies, NHS trusts, local education authorities, local government bodies, partnerships, limited companies, and PLCs.

grenke operates independently of equipment manufacturers and resellers, enabling us to offer leasing for a wide range of equipment. Our unique underwriting approach allows us to consider various items, including but not limited to IT hardware, software, copiers, telecoms, medical equipment, vending machines, commercial catering equipment, office furniture, green technology, hospitality equipment and EPOS systems. If you have specific equipment in mind that is not listed, please feel free to your local grenke contact – we are open to leasing wide variety of equipment.

Typically, your chosen equipment supplier will submit a lease proposal to grenke on your behalf. If your equipment reseller is not currently partnered with grenke, please ask them to consider using our services. Alternatively, speak to a member of our team to get started.

A Regulated Hire Agreement is usually for sole traders, partnerships and other non-corporate organisations.

A Non-Regulated Hire Agreement is generally used for limited companies.

Both agreements work in the same way. The main difference is the legal requirements that apply depending on the type of business entering into the agreement.

If you're unsure which agreement you have, you can check your paperwork or contact our Customer Care team.

A Hire Agreement lets you spread the cost of your equipment over fixed monthly or quarterly payments, rather than paying the full amount upfront.

You choose the equipment and supplier that's right for your business. grenke purchases the equipment and leases it to you for an agreed period, allowing you to use it straight away while making regular payments.

At the end of your agreement, your available options will depend on the terms of your contract.

Your Hire Agreement sets out the main details of your lease, including:

• the equipment being financed
• the supplier providing the equipment
• the length of the agreement
• whether payments are monthly or quarterly
• the amount of each rental payment
• any documentation, maintenance or service charges
• your responsibilities for looking after the equipment
• what happens if payments are missed
• your options and obligations at the end of the agreement

You should read the agreement carefully before signing and keep a copy for your records. You can also access key documents through the Customer Portal.

Your first payment will usually be collected at the start of the next payment period after your equipment has been delivered and you've signed the Confirmation of Delivery.

You'll continue to make payments monthly or quarterly, depending on the payment schedule you selected when you signed your Hire Agreement.

You can view your payment schedule at any time through the Customer Portal.

It's normal to receive your first invoice before your payment is collected.

Your invoice confirms the amount due and the date it will be collected by Direct Debit. This gives you advance notice before payment is taken from your account.

You'll receive invoices either monthly or quarterly, depending on the payment frequency you agreed when you signed your Hire Agreement.

Your invoices will continue at the same frequency throughout your agreement unless otherwise agreed.

If you have opted to receive your invoices by email, they will arrive into the inbox of the email designated as the Agreement Management Contact person. 

Rental payments are collected by Direct Debit from the bank account provided when your Hire Agreement was set up.

Please make sure there are enough funds available on the collection date to avoid missed payments.

If you need to change your bank details, you can do this by completing a new Direct Debite Mandate and send it to [email protected] 

Yes.

If your bank account has changed, please let us know as soon as possible so we can update your Direct Debit details before your next payment is due.

If you need to change your bank details, you can do this by completing a new Direct Debite Mandate and send it to [email protected] 

Rental payments are collected by Direct Debit.

If you need to make a one-off payment or discuss an outstanding balance, please contact our Customer Care team via [email protected] to discuss the available payment options.

There are several reasons why a payment may not have been collected, including:

• insufficient funds in your account
• your Direct Debit instruction has been cancelled
• your bank details have changed
• a bank processing issue

If your payment hasn't been collected, please inform our Customer Care team via [email protected] as soon as possible so we can help resolve the issue.

Equipment Protection helps ensure you have cover for the leased equipment against loss or damage during your agreement.

grenke arranges this cover through a trusted insurance provider.

The annual Equipment Protection charge is invoiced separately from your rental payments and is usually collected alongside your January rental payment.

It will appear as a separate transaction on your bank statement.

VAT is charged in line with current UK legislation.

VAT applies to your rental payments and any other applicable charges shown within your Hire Agreement.

Each invoice clearly shows the VAT charged and the total amount due.

If you're VAT registered, you may be able to reclaim the VAT paid. Please speak to your accountant or tax adviser if you're unsure.

You can view and download your invoices through the Customer Portal.

If you haven't registered yet, you can activate your account and cannot locate your Welcome Pack with the activation code - simply request another here.

Yes.

Invoices are available electronically through the Customer Portal, where you can view and download them whenever you need them.

While the equipment is on lease, you are responsible for looking after it.

You should keep the equipment in good working order, ensure it remains safe and secure, and keep it at the installation address shown in your agreement unless we've agreed otherwise.

At the end of your agreement, you'll need to return the equipment in good condition, along with any manuals, accessories or documentation, unless another option has been agreed.

Your supplier is responsible for maintaining the equipment if maintenance has been included as part of your agreement.

If your equipment develops a fault or requires servicing, you should contact your supplier in the first instance.

grenke provides the finance for your equipment and does not carry out repairs or maintenance.

Maintenance is only included if your supplier arranged this when your Hire Agreement was set up.

If maintenance is included, the cost will normally form part of your regular rental payments. We will then transfer the amount directly to the reseller as part of our Bill & Collect Service.

You can check your Hire Agreement or contact your supplier if you're unsure whether maintenance is included.

If your equipment is lost, stolen or damaged, you should report it as soon as possible.

If the incident is covered by your own insurance, you'll also need to follow the claims process outlined in your policy.

If grenke arranged for equipment protection, you will need to inform grenke as soon as possible and complete a notification of loss form. 

Depending on the circumstances, you may also need to notify your supplier and, in the case of theft, report the incident to the police.

For more information, visit our Equipment Protection page.

No.

The equipment remains the property of grenke throughout your Hire Agreement.

You must not sell, dispose of or transfer the equipment without our written permission.

If you no longer need the equipment, please contact us to discuss the options available.

If your equipment develops a fault, your supplier should be your first point of contact.

They supplied the equipment and will normally arrange any repairs, maintenance or warranty support.

If your agreement includes maintenance, your supplier will explain how to request assistance.

The equipment remains the property of grenke throughout your Hire Agreement.

You're responsible for looking after the equipment and using it in accordance with the terms of your agreement, but ownership does not transfer to you while the agreement is in place.

As you approach the end of your agreement, we'll explain the options available to you, which may include returning the equipment or discussing other available arrangements, depending on your agreement.

Once you've signed your Hire Agreement, your supplier will arrange delivery of your equipment.

When the equipment arrives, check that everything has been delivered correctly and is working as expected before signing the Delivery Confirmation. 

We'll use the signed Delivery Confirmation to pay your supplier and activate your agreement.

A Delivery Confirmation confirms that your equipment has been delivered, installed where appropriate and checked by you.

Only sign the Delivery Confirmation once you're satisfied that everything has arrived and is working correctly.

Your signed confirmation allows grenke to pay your supplier and confirms the start of your agreement.

You should only sign the Delivery Confirmation after:

• your equipment has been delivered
• you've checked that it's complete
• you've confirmed it's in good working order

Once you've signed the confirmation, we'll arrange payment to your supplier and your agreement will begin.

Your rental payments begin from the Delivery Date shown on your signed Delivery Confirmation.

Your first payment will then be collected at the start of your agreed monthly or quarterly payment cycle.

You'll receive an invoice before your payment is due.

Before signing the Delivery Confirmation, make sure:

• you've received all the equipment you ordered
• the equipment is free from damage
• everything is working correctly
• any accessories, manuals or software have been provided

If anything is missing or incorrect, contact your supplier before signing the certificate.

If your equipment hasn't arrived, is incomplete or has been delivered damaged, you should contact your supplier as soon as possible.

Your supplier is responsible for delivering the equipment you've ordered and resolving any issues with the delivery.

If you have questions about your Hire Agreement, our Customer Care team will be happy to help.

The equipment remains the property of grenke throughout your Hire Agreement.

You're responsible for looking after the equipment and using it in accordance with the terms of your agreement, but ownership does not transfer to you while the agreement is in place.

As you approach the end of your agreement, we'll explain the options available to you, which may include returning the equipment or discussing other available arrangements, depending on your agreement.

Once you've signed your Hire Agreement, your supplier will arrange delivery of your equipment.

When the equipment arrives, check that everything has been delivered correctly and is working as expected before signing the Delivery Confirmation. 

We'll use the signed Delivery Confirmation to pay your supplier and activate your agreement.

A Delivery Confirmation confirms that your equipment has been delivered, installed where appropriate and checked by you.

Only sign the Delivery Confirmation once you're satisfied that everything has arrived and is working correctly.

Your signed confirmation allows grenke to pay your supplier and confirms the start of your agreement.

You should only sign the Delivery Confirmation after:

• your equipment has been delivered
• you've checked that it's complete
• you've confirmed it's in good working order

Once you've signed the confirmation, we'll arrange payment to your supplier and your agreement will begin.

Your rental payments begin from the Delivery Date shown on your signed Delivery Confirmation.

Your first payment will then be collected at the start of your agreed monthly or quarterly payment cycle.

You'll receive an invoice before your payment is due.

Before signing the Delivery Confirmation, make sure:

• you've received all the equipment you ordered
• the equipment is free from damage
• everything is working correctly
• any accessories, manuals or software have been provided

If anything is missing or incorrect, contact your supplier before signing the certificate.

If your equipment hasn't arrived, is incomplete or has been delivered damaged, you should contact your supplier as soon as possible.

Your supplier is responsible for delivering the equipment you've ordered and resolving any issues with the delivery.

If you have questions about your Hire Agreement, our Customer Care team will be happy to help.

As your agreement approaches its end date, your supplier should contact you to explain the options available to you. 

Depending on your agreement, these may include returning the equipment or discussing an upgrade with your supplier.

If you keep the equipment, you will be required to continue to pay rentals payments. 

If your agreement requires the equipment to be returned, the equipment should be returned in good condition, together with any manuals, accessories and documentation supplied with it. 

Contact our team and we'll provide instructions on where it is to be delivered. The cost of returning the equipment is your responsibility unless we've agreed otherwise.

If you wish to end your agreement before the agreed end date, you will need to request a settlement figure with our Settlements team via [email protected].

We'll explain the options available but ending an agreement early may involve additional costs.

If you're looking to replace your equipment with newer technology, please speak to your supplier.

They'll discuss the options available and whether a new Hire Agreement may be suitable for your business.

Your end of agreement options will depend on the type of equipment, its warranties, guarantees and the terms of your Hire Agreement.

Initially, reach out to your supplier to determine whether this is an option. 

If you'd like to settle your agreement early, please email [email protected].

We'll prepare a settlement quotation showing the amount required and explain what happens next.

Settlement quotations are normally valid for a limited period.

If your agreement requires the equipment to be returned, it should be returned by the agreed date.

If the equipment isn't returned when requested, additional charges may apply.

If you're unable to return the equipment on time, please contact [email protected] as soon as possible.

If your company has changed its legal name, please contact [email protected].

If possible, provide your previous and new company name, any Agreement Number you have or the supplier you have sourced the equipment from. This will help us find you faster.

If your registered business address changes, please let us know as soon as possible.

Keeping your contact details up to date helps ensure you continue to receive important information about your agreement.

You may be able to update some details through the Customer Portal, or simply email [email protected] with the new address, and your company name, Agreement number and any supporting details to help us find you. 

If your email address, telephone number or main contact changes, please let us know.

Keeping your contact information up to date helps us contact you if we need to discuss your agreement.

Some details may also be updated through the Customer Portal or simply email [email protected] with the new address, and your company name, Agreement number and any supporting details to help us find you. 

If your new accountant will be dealing with your Hire Agreement on your behalf, please let us know.

We may need your authority before we can discuss your agreement with them.

Yes, but we'll need your permission before we can discuss your agreement with another person or organisation.

Please email [email protected] if you'd like to authorise someone to act on your behalf.

If you need another copy of your Hire Agreement, our Customer Care team will be happy to help.

Where possible, we recommend downloading your agreement from the Customer Portal, where you can access your documents at any time. Not activated it? Let's go>

If you request an additional copy that has already been provided, an administration fee may apply. Please refer to our Service Information & Fees for the latest charges.

Don't worry. If you've forgotten your agreement number, our Customer Care team can help you find it.

To help us locate your agreement quickly, please have your company name, postcode and any other identifying information ready when you email [email protected].

You'll also find your agreement number on your invoices, agreement documents and within the Customer Portal.

Our Customer Care team is here to help with any questions about your Hire Agreement, payments or account.

You can contact us by phone or email during our normal business hours, or use the contact form on our website.

If your enquiry relates to your equipment or a fault, please contact your supplier first, as they are responsible for repairs, maintenance and warranty support.

Your agreement documents are available through the Customer Portal, where you can view and download them whenever you need them.

This includes your Hire Agreement, invoices and other important documents relating to your agreement.

If you're unable to access your documents, please contact Customer Care and we'll be happy to help.

We're committed to providing the best possible service. If something hasn't gone as expected, we'd like the opportunity to put it right.

Please contact our Customer Care team on [email protected] as soon as possible and explain your concerns. We'll investigate your complaint fairly and keep you informed throughout the process.

You can find full details of our complaints process on our website or by contacting Customer Care directly.

We always welcome feedback from our customers.

Whether you'd like to tell us about a positive experience or suggest how we could improve, we'd love to hear from you.

You can contact Customer Care directly or leave a review through one of our feedback channels. Your comments help us continue to improve our products and services.

Registering for the Customer Portal is quick and easy.

Simply select Register on the Customer Portal login page and follow the instructions to create your account.

You'll need some information from your Hire Agreement to complete your registration.

Once registered, you'll be able to view your agreements, download invoices and documents, and manage your account online whenever it's convenient for you.