Your equipment.
Everyone's responsibilities.
Once your equipment arrives, there are three parties involved: you, your supplier and grenke. We each have different responsibilities throughout your Hire Agreement. Knowing who looks after what makes it much easier to get the right help when you need it.
| Who does what?
Three parties, three different roles. Here's who is responsible for what during your agreement.
You - the Hirer
Your Supplier
grenke
The equipment selection
Choose the equipment and supplier
Supplies the equipment
Purchases the equipment you've chosen
Equipment arrival
Check the equipment when it arrives
Delivers and installs it
Owns the equipment
The documents
Sign the Delivery Certificate when everything is correct
Explains the equipment and services supplied
Provides the Hire Agreement
Maintenance
Keep the equipment safe and in good condition
Provides maintenance/repairs where agreed
Collects your rental payments
Responsibilities
Tell us if the equipment moves location
Supports equipment/software where applicable
Manages your agreement and account
The end of the agreement
Arrange its return at the end of the agreement
Deals with equipment-related problems
Helps with agreement-related questions
| Your equipment journey
Your responsibilities change as your agreement progresses. Here's what to expect along the way.
| When your equipment arrives
Your Delivery Certificate is an important step – so don't rush it.
When your equipment arrives, check that everything you ordered has been delivered, that it's in good condition and that it's working as expected.
Only sign the Delivery Certificate once you've completed these checks. Your signed certificate confirms that you've accepted the equipment and allows grenke to pay your supplier. It also confirms the Delivery Date used to start your Hire Agreement.
| Looking after your equipment
The equipment belongs to grenke, but while you're hiring it, looking after it is your responsibility.
| Maintenance, servicing & software
Keeping everything working
Your supplier knows your equipment. They're your first stop when something needs attention.
Your supplier is responsible for the equipment and any maintenance, servicing or support they've agreed to provide. If maintenance charges are included with your rentals, grenke may collect those payments on behalf of your supplier – this doesn't mean grenke provides the maintenance service.
What about software?
Some equipment relies on software, subscriptions, licences or other services to work. These are provided and supported by your supplier or another service provider, rather than grenke.
If your software or service stops working, contact your supplier first.
| Equipment problem or agreement problem?
We'll get you to the right place.
| Frequently asked questions
Check that all the equipment you ordered has arrived, that it's the correct equipment, and that it's complete, undamaged and working properly. If anything isn't right, contact your supplier before signing the Delivery Certificate.
Only sign the Delivery Certificate once your equipment has been delivered, you've checked it carefully and you're satisfied it's complete and working correctly. Your signed certificate confirms you've accepted the equipment and allows grenke to pay your supplier. It also confirms the Delivery Date used to start your Hire Agreement.
Don't sign the Delivery Certificate until the issue has been resolved. Contact your supplier and explain what's wrong so they can arrange the appropriate next steps.
Contact your supplier if any equipment, accessories or other items you've ordered are missing. Don't sign the Delivery Certificate until you're satisfied that everything you agreed to receive has been delivered.
grenke owns the equipment throughout your Hire Agreement. You're hiring it from us for an agreed period rather than making payments towards owning it.
While the equipment is in your care, you're responsible for keeping it safe, secure and in good condition. Your supplier should deal with maintenance and repairs where these form part of the service they've agreed to provide.
Your equipment should remain at the agreed location shown for your Hire Agreement. If you're moving premises or need to relocate the equipment, contact grenke before moving it so we can advise you on what you need to do.
Contact us as soon as possible if your equipment is damaged, lost or stolen. Your equipment must be appropriately insured throughout your Hire Agreement, either through your own insurance or Equipment Protection arranged by grenke. We'll explain the next steps and how to make a claim where applicable.
Your supplier is the business you chose to provide your equipment. They may also be referred to as the reseller. grenke provides the finance for the equipment; we aren't the equipment supplier.
Your supplier should provide a full description of the equipment, along with information about any software, maintenance or additional services needed for it to work. They are also your first point of contact for equipment-related issues, including installation, maintenance and repairs where these have been agreed with them.
Contact your supplier first. They're responsible for supporting the equipment and arranging repairs or maintenance where applicable. If your question is about your Hire Agreement rather than the equipment itself, contact grenke.
It may be. Check your Hire Agreement to see whether maintenance charges are included. Maintenance is provided by your supplier, not grenke.
If you've agreed a maintenance service with your supplier, they may ask grenke to collect the charge on their behalf alongside your regular rental. This makes payment simpler, but the maintenance service remains your supplier's responsibility.
Contact your supplier or the company providing the software or licence. Some equipment relies on software, subscriptions or other services to operate, but these services are not provided by grenke unless specifically stated in your agreement.
Contact the supplier first to understand what's happened and whether the service can be restored. If you can't resolve the issue with them, contact grenke so we can understand the situation and explain what support we may be able to provide. A loss of service does not automatically end or suspend your Hire Agreement or rental payments.
Because grenke owns the leased equipment throughout your Hire Agreement. Your agreement therefore requires the equipment to be appropriately insured.
Yes. You can arrange suitable insurance yourself. You'll need to send us the required evidence within four weeks of your agreement starting.
Yes. You'll need to arrange suitable insurance and provide the required evidence to grenke. Your equipment must remain appropriately protected throughout the change.
Tell us as soon as possible and complete a Notification of Loss form. We'll then explain what information or action is required.
| Video guides
View our FAQs answered by our grenke team.
Sometimes it's easier to watch than read. Browse our short videos where our team explain the most common questions about your leasing journey.
| Who does what?
Three parties, three different roles. Here's who is responsible for what during your agreement.
Need help with your equipment?
If it's about the equipment, maintenance, software or servicing, your supplier should usually be your first point of contact.
If it's about your Hire Agreement, payments or your grenke account, we're here to help.
Before you go
Here are a few pointers to more help and support.
