Here are the top 10 questions every customer should ask their reseller when setting up a lease with grenke.
1. Is the agreement cancellable?
Our hire agreements are non-cancellable. That means once signed, you’re committed for the agreed term. Always confirm you’re comfortable with the commitment.
2. What is the condition of the equipment?
Is it new, refurbished, or ex-showroom? Make sure the description on the agreement matches what you’ve been told, and that it’s fit for your business needs.
3. What are the total costs?
Ask your reseller to clearly explain all costs: rental payments, documentation fees, daily rentals (if applicable), insurance, maintenance, and any potential penalties for late or missed payments.
4. How will maintenance and servicing work?
Maintenance is provided by the supplier, not grenke. Make sure you understand what’s included, how it will be billed, and what notice periods apply.
5. Do I need to provide insurance?
Yes. All leased equipment must be insured. You can use your own insurance (with evidence) or opt for GRENKE’s Equipment Protection. Confirm which route you’re taking.
6. What if I’m settling an existing lease?
If you’re moving from another leasing company, GRENKE can settle your old agreement on your behalf. Just make sure the settlement figure is accurate and confirmed in writing.
7. When do payments start, and how often are they taken?
Clarify whether you’re paying monthly or quarterly, and when your first payment will be taken (usually after signing the delivery confirmation). This avoids surprises later.
8. What addendums are included?
Check through all addendums — direct debit, equipment schedule, and confirmation of delivery. These protect your rights and ensure the lease runs smoothly.
9. What happens if my details change?
If your company address, bank account, or contact details change, ask your reseller how to update them quickly with GRENKE. This keeps your account accurate and avoids billing issues.
10. What should I check before signing?
Never sign an incomplete agreement. Ensure every section is filled in, costs are correct, and terms are fully explained. If something doesn’t look right — ask your reseller to clarify before you sign.
Why These Questions Matter
Leasing should give your business flexibility and peace of mind. By asking these questions upfront, you’ll protect yourself from surprises, get the most value out of your lease, and build a stronger relationship with your equipment provider.
