Product Cost versus Leasing Payment Total

grenke have spoken to customers who have reviewed the cost of their Lease and believed the cost is too high for the Equipment. In these instances, there are often software, licence, installation or additional costs that have not been accounted for in the customer's calculation. However, it is very important that a customer ensures they understand the total cost of all of the components of their Equipment before they enter into an Agreement. 

We take additional steps to ensure the customer is aware of the Agreement they are entering into. These may include but are not limited to; a recorded customer satisfaction call, an internal documentation review, requiring an authorised signature across several stages of the Agreement and checks of the Equipment in situ with the customer.

In the instances where we have been made aware of any customers who believed their Equipment costs were not explained fully, we will contact the Supplier to ensure the customer's concerns are dealt with promptly.

Our Customer Care page, Customer Checklist and the Agreement are all there to support the start and entirety of the customer leasing journey.