Safeguarding and Supplier Engagement
When initially setting up a new Supplier we run a number of checks on their business including but not limited to; their credit, their product line, their reputatio and their service and partnerships. An important element of this check is ensuring that if the Supplier's business fails, our Equipment continues to function and can be maintained by another Supplier. This ensures our Customer continues to have functioning Equipment for the duration of the Lease Agreement.
We work very closely with our Suppliers, enabling their customers to access their latest equipment and technology. Our team continually monitor the Supplier activity within new proposals that are sent and Equipment that is installed. We also perform annual checks including credit reports for all our Suppliers. Our team are alerted to any unusual activity with Suppliers including high defaulting on Agreements and financial issues.
Our desire is to work with Suppliers that place their customer experience first. We encourage our Suppliers to have more satisfied customers by offering access to better finance options for their business. These increase with a continued level of service delivery to those customers we have financed.
Even though we put all these checks and reviews in place, we have experienced examples of Suppliers who have decided not to provide the best service to their customers. If such a Supplier is highlighted, our team perform full investigations and should their activity be deemed as counter to the Shared Values we uphold, we remove our finance solutions and terminate our relationship with that Supplier.
