Your first payment is usually collected on the first day of the next month or quarter after your equipment has been delivered and you've signed the Delivery Certificate.

If your agreement starts part way through a payment period, your first payment may also include daily rent payments.

Daily rent payments cover the period between your Delivery Date and the start of your regular monthly or quarterly payment schedule.

If they apply, they'll be included with your first payment and are calculated as a proportion of your normal monthly rental.

Your first payment may be higher than your regular payments because it includes any daily rentals due before your normal payment schedule begins.

After your first payment, your rentals will continue at the agreed monthly or quarterly amount shown in your Hire Agreement.

Your first payment may also include a separate transaction for a pre-agree maintenance payment. This will be shown in your agreement.

Your payment frequency is agreed when your Hire Agreement is set up and is usually either monthly or quarterly.

If you'd like to discuss your payment options, please contact Customer Care via email [email protected]. 

You can view and download your invoices at any time through the Customer Portal.

If you're not yet registered, you can activate your account using the activation code received in your Welcome Pack.  

Lost your activation code, no problem, request one from our team.

Yes. You can choose to receive your invoices electronically instead of by post.

To switch to e-invoicing, update your preferences through the Customer Portal or contact Customer Care via [email protected]. 

You can download copies of your invoices through the Customer Portal whenever you need them.

If you're unable to access the portal, please contact Customer Care. An administration fee may apply for duplicate copies.

Yes. If you need to change the bank account used for your Direct Debit, you'll need to complete a new Direct Debit mandate.

You can update your details through the Customer Portal and send your completed mandate to [email protected].

If a Direct Debit payment isn't collected, we'll normally contact you to let you know what happens next.

To avoid additional charges or disruption to your agreement, please contact Customer Care via [email protected] as soon as possible if you think you've missed a payment.

Your VAT Schedule provides advance notice of the VAT payments due under your Hire Agreement.

It shows the payment dates and amounts that will be collected by Direct Debit during the year.

Yes. Your VAT Schedule is a useful record of your upcoming VAT payments and may be helpful for your accounts.

You can also access your VAT Schedule through the Customer Portal if you need another copy.

Equipment Protection is arranged annually by grenke to help cover your leased equipment against loss or damage throughout your Hire Agreement.

The annual charge is collected once a year rather than as part of your regular rental payments.

Equipment Protection is invoiced separately because it's a separate annual charge from your rental payments.

Although it's often collected alongside your January rental payment, it will appear as a separate invoice and transaction on your statement.