Why use the Customer Portal?
The Customer Portal gives you instant access to your agreement, invoices and account details. No waiting, no paperwork and no need to call us for everyday tasks.
What can I do?
Register in four simple steps
Receive your Welcome Pack
Via email or in the post.
Visit the Customer Portal
Register using your Activation Code
Start managing your agreement
Receive your Welcome Pack
Via email or in the post.
Visit the Customer Portal
Register using your Activation Code
Start managing your agreement
Can't find your Activation Code?
Your Activation Code is included in your Welcome Pack when your agreement starts. If you've misplaced it, don't worry., our team can help you request a new one.
Visit the Customer Portal and select Register to get started. Your Activation Code will be sent by post to the person named as the Hirer at the address shown on your Hire Agreement. Please note this may be different from the equipment delivery address.
If you need your Activation Code sooner, we can send it by email. For your security, we'll first need to complete a quick identity check with you.
Visit the Customer Portal and select Register. Enter your agreement details and Activation Code to create your account. This will have been provided in your Welcome which will arrived by post or email, shortly after you signed the Delivery Certificate and activated your Agreement.
Once registered, you'll have secure access to your agreement, invoices and account information.
Your Activation Code is included in your Welcome Pack when your Hire Agreement begins. It is sent to the person named as the Hirer at the address shown on your Hire Agreement.
If you've misplaced it, contact our Customer Care team. After a quick security check, we can arrange a new code.
We will assumed that you have checked that you've entered the code exactly as it appears in your letter. If you're still having trouble, contact Customer Care. We'll verify your identity and help you get registered.
Yes. If you have multiple Hire Agreements with grenke, you can access them through the same Customer Portal account, provided they're linked to the same registered customer details. If you can't see all of your agreements, contact Customer Care and we'll be happy to help.
Log in to the Customer Portal and open the Invoices section. From there, you can view, download or print your current and previous invoices whenever you need them.
You can update many of your contact details through the Customer Portal. If you need to change company information or details that can't be updated online, please contact Customer Care.
Select Forgot your password? on the Customer Portal login page and follow the instructions to create a new password.
Yes. You can update your Direct Debit details in the Customer Portal. You'll also need to complete a new Direct Debit Mandate before the change can be processed by your bank.
Yes. We recommend using our e-invoicing so your invoices are delivered directly to your inbox as soon as they're issued. You can update your invoice preferences in the Customer Portal at any time.
Portal unavailable?
At the start of each month and quarter, more customers access the portal to download invoices and documents. If the portal is temporarily unavailable, please try again a little later.
If you need invoices as soon as they're available, switch to e-invoicing and they'll be sent directly to your inbox
Video guides
View our FAQs answered by our grenke team.
Sometimes it's easier to watch than read. Browse our short videos where our team explain the most common questions about your leasing journey.
Downloads
Access useful documents, forms and guides to help you manage your Hire Agreement.
Check your post
For security purposes, we send activation links through the post. The letters are mailed to the Hirer on your Hire Agreement. If it's gone missing, you can request a new one from our team.
