Who is who

In accordance with the Terms and Conditions of the Contract, you are required to insure the equipment you are leasing. You can either insure the equipment yourself, or as many of our customers decide to do, you can use grenke’s cover at a competitive premium.

If you would prefer to take out your own insurance, we would need to be provided with evidence of self-insurance to [email protected] within the first four weeks of your Agreement going live with grenke. Evidence includes either:

• a copy of your current insurance policy which shows your company’s name, insurer, insurance policy number and the contents page showing sufficient cover for the leased items.
• a letter from your insurance company / broker which details your insurance cover and notes grenke’s interest in the leased items.

We will include an invoice for the annual insurance cover (pro-rated for agreements taken out after 1 January), with the grenke Welcome Pack. Insurance of the Equipment will automatically commence and payment will be taken if grenke have not received the specified evidence of self-insurance within the 4 week timeframe.

grenke issues out all the Annual Equipment Protection invoices to all customer who have insured their equipment under the grenke’s cover in December. All equipment must be insured and customers can choose to use their own insurance or use grenke’s.

If you did not provide evidence of your own insurance [list of suitable evidence provided in your Welcome Pack], you will automatically be insured within grenke’s cover.

The invoice for the cost of this cover is issued in December and payable in January as a separate payment from your rental.

Yes you can. You will need to inform grenke a minimum of 90 days before you wish to end your Contract with us. A settlement figure can be requested from a member of the grenke Team via phone or email [email protected]. Once the notice period has been completed and the outstanding settlement amount has been paid in full, you will need to return the equipment to us, or any third party as directed by us.

All customers must provide 90 days written notice sent to [email protected] confirming that they would like to cease leasing the equipment at the end of the Primary Period. The Equipment must be returned to grenke or a third party when the lease period ends.

If you wish to receive your invoices directly to your Inbox, you will need to Activate your Customer Portal using the issued Activation Code or by requesting a new Code from our Customer Care Team. Within your Portal you can click on Invoices, Invoice copy by e-mail, and then add your email address. Complete the required form and submit to opt in for E-Invoices.

Otherwise, all your grenke invoices will be sent by post to invoice payees when they are due.

Yes. The grenke Customer Portal allows you to manage all your contracts simply and securely online. View, download and print all documentation associated with your Lease. Moreover, it gives you access to digital invoices that meet all statutory requirements, e.g. for VAT returns. With a click of a button, you can receive your invoices directly to your inbox.

The Portal manages your data, with the ability to set up secure access for employees as well as update your, bank details and make any claims on your grenke Equipment Protection.

How to Register – Open the Portal and click ‘Registration’. Enter your email, password and the Activation Code when can be found in your Welcome Pack Letter. Should a new Activation Code be requested, this will be issued in the post [which may take up to 10 days]. Should you wish to receive one immediately, email [email protected] and a member of the Customer Care team will email you with your new Code.

It is important we hold accurate data about your company. If you have changed your company address, bank details or any data relevant to the operation of your business, you must notify us. This can be done via the grenke Customer Portal or you can email us at [email protected]

To get in touch with grenke, you have several options:

1. Customer Care Team: For general support or inquiries, contact our Customer Care team. You can reach them by phone at 01483 401 755 or via email at [email protected].

2. Local Branches and Sales Team: grenke has a network of 10 branches across the UK. To find your local branch or contact a specific department, visit our ‘Who is Who’ page for a full list of contacts.

For assistance throughout your leasing journey, our team is here to help.