Leasing questions, answered.

An equipment lease allows your business to use the equipment it needs without paying the full cost upfront. You make regular payments over an agreed period while grenke owns the equipment.

Business equipment leasing is for almost any type of business, providing a cost-effective way to preserve cash flow while investing in future growth. Over the past 40 years, grenke has offered leasing solutions to a wide range of businesses and organisations, including sole traders, associations, industrial provident societies, NHS trusts, local education authorities, local government bodies, partnerships, limited companies, and PLCs.

grenke operates independently of equipment manufacturers and resellers, enabling us to offer leasing for a wide range of equipment. Our unique underwriting approach allows us to consider various items, including but not limited to IT hardware, software, copiers, telecoms, medical equipment, vending machines, commercial catering equipment, office furniture, green technology, hospitality equipment and EPOS systems. If you have specific equipment in mind that is not listed, please feel free to your local grenke contact – we are open to leasing wide variety of equipment.

Typically, your chosen equipment supplier will submit a lease proposal to grenke on your behalf. If your equipment reseller is not currently partnered with grenke, please ask them to consider using our services. Alternatively, speak to a member of our team to get started.

Your Hire Agreement starts on the Delivery Date. This is confirmed when you sign the Delivery Certificate to confirm that your equipment has been delivered, is complete and is working correctly.

You'll receive documents relating to your Hire Agreement, payments and other important information about your lease. Keep these somewhere safe – you'll also be able to access key documents through the Customer Portal.

By post or email (as requested), you will receive your grenke Welcome Pack, including your:

• Welcome Letter which includes your Activation Code to the customer portal
• Leasing Journey Information Leaflet
• A copy of your Hire Agreement and the signed Delivery Certificate for your equipment
• Your first Invoice for Payment – this will include your first quarterly or monthly initial payment and may include a Daily Rental Invoice (explanation) [If your contract commences 10 days before the start of the next quarter or month (depending on which payment frequency you selected) we will require 10 daily rentals. These are calculated equal to one - thirtieth of a monthly rental) and a Document Fee.

If you have not received any communications from grenke with your documents, please get in contact with the Customer Care Team on [email protected]

The Documentation Fee is a one-off administration fee for setting up and processing your Hire Agreement.

The Primary Period is the initial contractual period for which you've agreed to hire the equipment. You can find the length of your Primary Period in your Hire Agreement.

It's the unique reference for your Hire Agreement. The first 3 digits represent the Branch Number and the last 6 digits are your Agreement reference numner. Have it ready when you contact us as it helps us find your agreement quickly.

Your first scheduled payment will usually be collected at the start of the next payment period, based on the monthly or quarterly payment frequency shown in your agreement. Daily rentals may also apply between your Delivery Date and the start of your regular payment schedule.

If your agreement starts part way through a month or quarter, daily rent payments may cover the period between your Delivery Date and your regular payment schedule starting. They're calculated as a proportion of your normal monthly rental.

Your first payment may include your initial rental together with any daily rentals due before your regular payment schedule begins. Check your agreement and payment information for the amounts that apply to you.

Your payments will be collected monthly or quarterly, depending on the payment frequency agreed in your Hire Agreement.

Your payment frequency forms part of your Hire Agreement. If you need to discuss changing it, contact our team and we'll explain whether any options are available.

Your invoices are available through the Customer Portal, where you can view and download them when you need them. If you are struggling to access the Portal, you can contact our service team via email on [email protected]. However, there may be a charge for any invoices issued on a regular basis. 

Yes. You can choose to receive invoices electronically by email and manage this preference through the Customer Portal.

Check your Customer Portal first, where you can access and download your invoices. If you still can't find what you need, contact us.

Yes, VAT is charged on your grenke leasing contract at the prevailing rate throughout the duration of the contract.

However, we do not charge VAT on the invoices issued for our Equipment Protection. HMRC guidelines confirm that the grenke Equipment Protection is not a core service therefore is VAT exempt. For any further information please get in contact with the Customer Care Team at [email protected].

In December, you will receive a VAT Schedule if you pay your lease by Direct Debit. This document provides advance notice of your Direct Debit payments for the upcoming year, including payment dates and amounts.

The VAT Schedule is essentially a 'Tax Invoice' that outlines VAT regulations. Please note, it is not a demand for payment but rather a notification of the VAT details related to your lease payments.

Your VAT Schedule provides advance notice of the VAT associated with your Direct Debit payments, including the payment dates and amounts for the year.

Yes. Keep your VAT Schedule with your accounting records, as you may need it for your VAT records and returns.

grenke issues out all the Annual Equipment Protection invoices to all customer who have insured their equipment under the grenke’s cover in December. All equipment must be insured and customers can choose to use their own insurance or use grenke’s.

If you did not provide evidence of your own insurance [list of suitable evidence provided in your Welcome Pack], you will automatically be insured within grenke’s cover.

The invoice for the cost of this cover is issued in December and payable in January as a separate payment from your rental.

Equipment Protection is arranged separately from your regular equipment rentals, so the charge is invoiced annually rather than being included in each rental payment.

Yes, the leased equipment needs to be appropriately insured. You can provide evidence of suitable insurance or, where applicable, grenke can arrange Equipment Protection through a third-party provider.

Check that everything you've ordered has arrived, that it's complete and that it's working correctly. If anything is damaged, missing or isn't working as expected, contact your supplier before signing the Delivery Certificate.

Only sign it once you've received the equipment and checked that it's complete and working correctly. Signing confirms delivery and starts your Hire Agreement.

grenke owns the equipment. You're hiring it from us for the use of your business, so your rental payments don't build towards ownership.

As the hirer, you're responsible for keeping the equipment safe and in good condition throughout your agreement.

Your supplier is the business that supplied your equipment. They may also be responsible for installation, servicing, software or maintenance, depending on what you've arranged with them.

Contact your supplier first. grenke provides the finance for your equipment; we're not the supplier or manufacturer.

Check your Hire Agreement. If your supplier has included maintenance and asked grenke to collect the charge on their behalf, it may appear as part of your rentals. 

Contact your supplier or software provider for questions about software, licences, installation or technical support associated with your equipment.

Visit the Customer Portal and select Registration. You'll need your details and an Activation Code (in your Welcome Pack) to complete your registration.

Mislaid the Activation Code? - contact our team on [email protected] 

Your Activation Code is sent to the Hirer at the address registered on the Hire Agreement. If you need another code, visit the Customer Portal and select Registration. You can request a new code.

Activation codes can be sent via email, but a identity check will need to be completed by a member of our team. Simply email our service team on [email protected].

We have assumed you have checked that you've entered the code and your details correctly. If you're still unable to activate your account, contact our team and we'll help you get access.

Please get in contact with the Customer Care Team at [email protected] who will provide you with a new Activation Code for each company entity.

Within your existing Portal Account you can click on My Data, then Manage Logins, where you can and then input the new activation code(s). When you next login to the grenke Customer Portal (please allow up to 24 hours) and you will be presented with a new landing page which will enable you to select the new entities you wish to view.

Yes. The grenke Customer Portal allows you to manage all your contracts simply and securely online. View, download and print all documentation associated with your Lease. Moreover, it gives you access to digital invoices that meet all statutory requirements, e.g. for VAT returns. With a click of a button, you can receive your invoices directly to your inbox.

The Portal manages your data, with the ability to set up secure access for employees as well as update your, bank details and make any claims on your grenke Equipment Protection.

How to Register – Open the Portal and click ‘Registration’. Enter your email, password and the Activation Code when can be found in your Welcome Pack Letter. Should a new Activation Code be requested, this will be issued in the post [which may take up to 10 days]. Should you wish to receive one immediately, email [email protected] and a member of the Customer Care team will email you with your new Code.

It is important we hold accurate data about your company. If you have changed your company address, bank details or any data relevant to the operation of your business, you must notify us. This can be done via the grenke Customer Portal or you can email us at [email protected]

Log in to the Customer Portal, find the relevant agreement and select the invoice you need to view or download.

Use the password reset option on the Customer Portal login page and follow the instructions provided.

You can update your Direct Debit details, but you'll also need to complete a new Direct Debit mandate so the change can be processed with your bank.

Yes. You can choose to receive invoices by email through your Customer Portal, giving you direct access to invoices without waiting for them in the post.

You have options. You may be able to continue using your equipment, upgrade it or end your agreement and return it. If you continue using it, secondary rentals may apply. Visit our End of Agreement section to ensure you understand all the options available to you.

No. A Hire Agreement isn't a Hire Purchase Agreement. grenke owns the equipment and your rental payments are for its use rather than payments towards ownership.

Your Hire Agreement doesn't provide for you to automatically purchase or own the equipment. If you have questions about what happens to the equipment at the end, contact us before making any arrangements with another party. 

Secondary rentals are payments that may apply if you continue using the equipment after your Primary Period. They continue in accordance with the terms of your agreement until you give written notice to grenke of termination.

We require at least three months written notice if you want to end the agreement at its end date. Check your Hire Agreement and Terms & Conditions for the requirements that apply to you. Simply email a member of our team at [email protected] with your company name and agreement number and we will note the end date.  

Contact us before returning anything. We'll explain the return process and where the equipment needs to go. Make sure it's complete and in good condition, including any accessories, manuals or records that need to be returned.

Review the Terms of your Hire Agreement and follow the return instructions provided by grenke. Don't return the equipment to your supplier or another location unless we've instructed you to do so. Speak to our team via [email protected] for full instructions on your next steps.

It is best to speak to the team about ending your Hire Agreement before the Primary Period finishes. We'll explain your options and provide a settlement figure where applicable.

A settlement figure, sometimes called a termination sum, is the amount required to settle your agreement early. It's calculated in accordance with the duration remaining and terms of your Hire Agreement.

No. Requesting a figure doesn't automatically end your agreement. Your agreement continues until the required steps to terminate it have been completed.

Settling the agreement doesn't automatically make you the owner of the equipment. grenke remains the owner and we'll explain what needs to happen to the equipment as part of the process.

If your circumstances have changed, contact us before making any changes to your agreement or equipment. We'll confirm whether a transfer can be considered and what information we'll need. Any transfer is subject to grenke's approval.

A novation may allow the rights and responsibilities under an agreement to move from one legal party to another. It's subject to grenke's approval and we'll explain the information and documentation required.

Let us know if your company name or registered details change. We'll tell you what supporting information we need and update our records where appropriate.

Your Hire Agreement doesn't automatically transfer to the new business owner. Contact us before making arrangements involving the agreement or equipment so we can review the circumstances and explain the options available.

Contact us as soon as possible. Depending on the change, we may need to update your information or discuss whether a transfer or novation is required.